Legal
Refund policy.
Custom digital work, with clear rules when something goes wrong. Last updated 4 September 2026.
The rules
Three cases, no fine print.
01 · Final
Delivered custom work
Every order is customized to your requests, so once modification work has started, the sale is final.
02 · Full refund
No files in 24 hours
Sent your details and got nothing within 24 hours? Full refund, no questions asked. Email us your order number.
03 · Fix or refund
Not as described
Files materially different from the description? Tell us within 14 days of delivery. We fix first; if that fails, you get a refund.
How to claim
One email is enough.
Email contact@crestly.online with your order number and a short description of the problem. Approved refunds go back through our payment provider to your original payment method. If you consider a bank dispute, contact us first so we can resolve it directly.